PROTEJO TERMS OF SERVICE

Effective Date: January 25, 2026
Last Updated: January 25, 2026

IMPORTANT LEGAL AGREEMENT: These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Speshelly Ltd., a Hong Kong Limited Liability Company (Company Number: 79247370) ("Protejo," "Company," "we," "us," or "our") governing your access to and use of Protejo's child safety monitoring services, including all websites, mobile applications, and related services (collectively, the "Services").

BY ACCESSING, REGISTERING FOR, OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.

TABLE OF CONTENTS

1. Acceptance of Agreement

2. Services Description

3. Eligibility and Requirements

4. Account Registration and Management

5. Subscription and Billing

6. Acceptable Use Policy

7. User Responsibilities and Obligations

8. Service Availability and Limitations

9. Intellectual Property Rights

10. Privacy and Data Protection

11. Disclaimers and Warranties

12. Limitation of Liability

13. Indemnification

14. Termination and Suspension

15. Dispute Resolution

16. Governing Law and Jurisdiction

17. Modifications and Updates

18. General Provisions

19. ACCEPTANCE OF AGREEMENT
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These Terms constitute the entire agreement between you and Protejo regarding the Services and supersede all prior agreements, communications, and proposals, whether oral or written, between you and Protejo. By creating an account, accessing the Services, or clicking any acceptance button, you:

• Confirm that you are at least 18 years of age or the age of majority in your jurisdiction
• Represent that you have the legal authority to enter into this agreement
• Agree to comply with all applicable local, state, national, and international laws
• Acknowledge that you have reviewed our Privacy Policy incorporated herein by reference
• Consent to electronic communications and agreements

Electronic Signature and Records

You agree that your electronic acceptance of these Terms constitutes your signature and that electronic records of this agreement will be valid and enforceable. You waive any rights to require original (non-electronic) signatures or to require that records be maintained in non-electronic form.

2. SERVICES DESCRIPTION
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What Protejo Provides

Protejo is an AI-powered child safety platform that monitors and analyzes digital communications to identify potential threats to child safety, including cyberbullying, online predators, harmful content, self-harm indicators, and other digital safety concerns.

Protejo Family

Consumer service for parents and legal guardians to monitor their children's digital communications across messaging platforms, social media, and other online interactions.

• Real-time threat detection and alerts
• Multi-platform monitoring capabilities
• Parental dashboard and reporting
• Multi-language support (8+ languages)

Protejo Pro

Professional service for licensed mental health practitioners, therapists, and healthcare providers working with children and adolescents.

• Clinical-grade behavioral analysis
• HIPAA-compliant data handling
• Professional reporting and documentation
• Integration with therapeutic workflows

Protejo Business

Enterprise service for schools, educational institutions, youth organizations, and other entities responsible for child welfare.

• Institutional dashboard and management
• FERPA and educational compliance
• Multi-user administrative controls
• Bulk monitoring and reporting capabilities

Service Delivery Method

Services are delivered through:

• Software applications for mobile devices (iOS and Android)
• Web-based dashboard accessible through supported browsers at protejo.net
• Application Programming Interfaces (APIs) for third-party integrations
• Email, SMS, and push notification alert systems
• Customer support through multiple channels

3. ELIGIBILITY AND REQUIREMENTS
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Age and Capacity Requirements

• Primary Users: You must be at least 18 years of age or the age of majority in your jurisdiction
• Legal Capacity: You must have the legal capacity to enter into binding contracts
• Parental/Guardian Status: For family services, you must be a parent, legal guardian, or have lawful authority over the children being monitored
• Professional Licensing: For professional services, you must hold valid professional licenses as required by your jurisdiction

Geographic Availability

Services are currently available in jurisdictions where legally permitted. We reserve the right to limit service availability based on:

• Local laws and regulations
• Licensing and compliance requirements
• Technical infrastructure limitations
• Business considerations

Technical Requirements

To use the Services, you must have:

• Compatible devices (smartphones, tablets, or computers)
• Reliable internet connectivity
• Supported operating systems and browsers
• Necessary permissions and administrative access
• Email account for communications and notifications

4. ACCOUNT REGISTRATION AND MANAGEMENT
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Account Creation

To access the Services, you must create an account by providing accurate, current, and complete information including:

• Full name and contact information
• Valid email address
• Secure password meeting our requirements
• Payment information (for paid services)
• Information about children or individuals to be monitored

CRITICAL: Accuracy of Information

You are solely responsible for maintaining accurate account information. False, misleading, or fraudulent information may result in immediate account termination and potential legal consequences. You must immediately update any changes to your contact information, payment details, or monitored individuals.

Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access at support@protejo.net
• Using strong, unique passwords and enabling available security features
• Restricting access to your account from shared or public devices

Multiple Accounts

You may not create multiple accounts to circumvent restrictions, avoid fees, or violate these Terms. We may terminate duplicate accounts at our discretion.

5. SUBSCRIPTION AND BILLING
   =============================

Subscription Plans

We offer various subscription plans with different features, pricing, and billing cycles. Current pricing is available on protejo.net and may vary by:

• Service tier and features included
• Number of monitored individuals
• Billing frequency (monthly, annual, etc.)
• Geographic location and applicable taxes
• Professional or enterprise requirements

Payment Terms

Billing and Payment

• Advance Payment: Subscription fees are charged in advance for each billing period
• Automatic Renewal: Subscriptions automatically renew unless cancelled before the next billing date
• Payment Methods: We accept major credit cards, debit cards, and other payment methods as displayed
• Currency: Prices are displayed and charged in the currency applicable to your location
• Failed Payments: Failed payments may result in service suspension until resolved

Price Changes

We reserve the right to modify subscription prices with at least 30 days' written notice. Price changes will take effect at your next billing cycle unless you cancel your subscription before the change takes effect.

Refunds and Cancellations

• Cancellation: You may cancel your subscription at any time through your account settings
• Service Period: Cancelled subscriptions remain active until the end of the current billing period
• Refunds: Generally no refunds for partial periods, except as required by applicable law
• Free Trials: Free trial periods, if offered, automatically convert to paid subscriptions unless cancelled
• Disputed Charges: Report billing disputes within 60 days of the charge to support@protejo.net

6. ACCEPTABLE USE POLICY
   =========================

Prohibited Uses

You may NOT use the Services to:

• Illegal Activities: Engage in any unlawful activities or violate applicable laws
• Unauthorized Monitoring: Monitor individuals without proper legal authority or consent
• Privacy Violations: Violate privacy rights or engage in stalking or harassment
• System Abuse: Attempt to circumvent, disable, or interfere with our security measures
• False Information: Provide false, misleading, or fraudulent information
• Commercial Misuse: Use Services for unauthorized commercial purposes or competition
• Data Exploitation: Extract, scrape, or harvest user data for unauthorized purposes
• Malicious Code: Upload viruses, malware, or other harmful code
• System Overload: Overburden or attempt to disable our servers or networks
• Reverse Engineering: Reverse engineer, decompile, or attempt to derive our source code

Monitoring and Consent Requirements

LEGAL REQUIREMENT: Proper Authorization

You MUST have proper legal authorization to monitor any individual using our Services. This includes:

• Parental Authority: Legal parent or guardian status for children
• Professional Authorization: Valid therapeutic or clinical relationship
• Institutional Authority: Proper educational or organizational authority
• Informed Consent: Appropriate consent from monitored individuals where required by law

Unauthorized monitoring is illegal and may result in criminal prosecution.

7. USER RESPONSIBILITIES AND OBLIGATIONS
   ==========================================

Primary Responsibilities

• Legal Compliance: Ensure your use complies with all applicable laws in your jurisdiction
• Proper Authorization: Maintain valid legal authority for all monitoring activities
• Data Security: Protect account credentials and maintain appropriate security measures
• Timely Response: Respond promptly to safety alerts and concerning information
• Information Accuracy: Provide and maintain accurate account and billing information
• System Integrity: Use Services only as intended and avoid disruptive activities

Child Safety Responsibilities

IMPORTANT: Protejo is a tool to assist in child safety monitoring, but you remain solely responsible for:

• Taking appropriate action based on alerts and information provided
• Seeking professional help when warranted
• Contacting emergency services for immediate threats
• Maintaining ongoing communication with children about online safety
• Using the information responsibly and in the child's best interest

Professional User Obligations

Professional users must additionally:

• Maintain valid professional licenses and credentials
• Comply with professional ethical standards and codes of conduct
• Protect client confidentiality and privileged communications
• Use information only for legitimate therapeutic or professional purposes
• Maintain appropriate professional liability insurance
• Report suspected child abuse or neglect as required by law

8. SERVICE AVAILABILITY AND LIMITATIONS
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Service Uptime and Performance

While we strive to maintain high service availability, we cannot guarantee uninterrupted service. Service may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or system failures
• Network connectivity issues
• Third-party service provider interruptions
• Force majeure events beyond our control

Technical Limitations

IMPORTANT: Service Limitations

Our Services have inherent limitations that users must understand:

• AI Accuracy: Artificial intelligence systems may produce false positives or miss genuine threats
• Platform Dependency: Monitoring depends on third-party platform APIs and policies
• Device Requirements: Requires proper installation and device permissions
• Network Dependency: Requires stable internet connectivity for real-time monitoring
• Language Limitations: AI analysis may be less accurate in certain languages or contexts

Third-Party Platform Changes

Our Services integrate with third-party platforms (social media, messaging apps, etc.) that may:

• Change their APIs, policies, or technical requirements
• Restrict or limit our access to their platforms
• Modify their privacy settings or user controls
• Discontinue services or features we rely upon

Such changes may affect our ability to provide complete monitoring coverage.

9. INTELLECTUAL PROPERTY RIGHTS
   ================================

Protejo's Intellectual Property

The Services, including all software, content, trademarks, and intellectual property are owned by Protejo (Speshelly Ltd.) and protected by intellectual property laws. This includes:

• Software applications and source code
• Artificial intelligence algorithms and models
• User interfaces and design elements
• Trademarks, logos, and branding
• Documentation and training materials
• Data analysis methodologies and processes

Limited License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for their intended purposes and in accordance with these Terms. This license does not include rights to:

• Copy, modify, or distribute our software or content
• Reverse engineer or attempt to derive source code
• Create derivative works or competing services
• Remove or alter intellectual property notices
• Use our trademarks or branding without permission

User-Generated Content

You retain ownership of content you provide to the Services, but grant us a non-exclusive license to:

• Process and analyze content to provide Services
• Store content as necessary for service delivery
• Use aggregated, anonymized data for service improvement
• Comply with legal obligations and safety requirements

10. PRIVACY AND DATA PROTECTION
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Privacy Policy Integration

Your privacy is important to us. Our comprehensive Privacy Policy, available at protejo.net/privacy, is incorporated into these Terms by reference and details how we collect, use, process, and protect personal information.

Data Processing Agreement

For business and professional users, a separate Data Processing Agreement may apply, outlining specific data protection obligations and controller-processor relationships under applicable privacy laws including GDPR, Hong Kong PDPO, and other relevant legislation.

Child Privacy Protections

We implement enhanced privacy protections for children's information in compliance with COPPA, GDPR Article 8, Hong Kong PDPO, and other applicable children's privacy laws. These protections include:

• Verifiable parental consent for children under 13
• Limited data collection and processing for minors
• Enhanced security measures for child-related information
• Expedited deletion upon parental request
• Restricted data sharing and commercial use

11. DISCLAIMERS AND WARRANTIES
    ================================

IMPORTANT DISCLAIMERS

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. To the fullest extent permitted by law, Protejo disclaims all warranties, express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding accuracy, reliability, or completeness of the Services
• Warranties that the Services will be uninterrupted, error-free, or secure
• Warranties regarding the effectiveness of AI analysis or threat detection

Service Accuracy Disclaimer

CRITICAL NOTICE: Our AI-powered monitoring systems are designed to assist in identifying potential safety threats but are not infallible. The Services may:

• Generate false positive alerts for non-threatening content
• Fail to detect genuine threats or dangerous situations
• Misinterpret context, sarcasm, or cultural references
• Experience reduced accuracy in certain languages or dialects
• Be affected by changes in communication patterns or platforms

No Substitute for Professional Judgment

The Services are not a substitute for:

• Professional mental health evaluation or treatment
• Parental supervision and guidance
• Educational or institutional oversight
• Emergency services or immediate intervention
• Legal advice or law enforcement action

12. LIMITATION OF LIABILITY
    =============================

LIABILITY LIMITATIONS

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Exclusion of Damages

Protejo shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Personal injury or emotional distress
• Damage to reputation or relationships
• Loss of privacy or confidentiality
• Costs of substitute services or products

Cap on Total Liability

Our total aggregate liability for all claims relating to the Services shall not exceed the amount you paid to Protejo in the 12 months preceding the claim, or $100 USD, whichever is greater.

Exceptions to Limitations

These limitations do not apply to:

• Liability that cannot be excluded by applicable law
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Intentional misconduct or gross negligence
• Violations of intellectual property rights

Time Limitation on Claims

Any claim relating to the Services must be brought within one (1) year after the claim arises, or such claim will be permanently barred.

13. INDEMNIFICATION
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You agree to defend, indemnify, and hold harmless Protejo (Speshelly Ltd.), its affiliates, officers, directors, employees, agents, and licensors from and against all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from or related to:

• Your Use of Services: Your access to or use of the Services in violation of these Terms
• Unauthorized Monitoring: Monitoring individuals without proper legal authority or consent
• Privacy Violations: Violations of privacy laws or rights through your use of the Services
• Content and Information: Content or information you provide or actions you take based on Service information
• Third-Party Claims: Claims by monitored individuals or other third parties related to your monitoring activities
• Legal Violations: Your violation of applicable laws, regulations, or professional standards
• Professional Liability: Claims arising from your professional services or failure to act on Service information

Indemnification Process

Protejo will promptly notify you of any claim subject to indemnification. You must immediately assume control of the defense and settlement of such claims, provided that you may not settle any claim without our prior written consent.

14. TERMINATION AND SUSPENSION
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Termination by You

You may terminate your account and these Terms at any time by:

• Cancelling your subscription through account settings
• Providing written notice to support@protejo.net
• Following the cancellation procedures specified in the Services

Termination will be effective at the end of your current billing period unless immediate termination is requested.

Termination by Protejo

We may terminate or suspend your account immediately without prior notice for:

• Terms Violations: Breach of any provision of these Terms
• Illegal Activity: Use of Services for unlawful purposes
• Unauthorized Access: Attempting to circumvent security or access restrictions
• Payment Failure: Non-payment of fees after notice and opportunity to cure
• Fraudulent Information: Providing false or misleading information
• Harmful Conduct: Actions that harm other users or our systems
• Legal Requirements: As required by law or legal process

Effects of Termination

Upon termination:

• Your right to access and use the Services immediately ceases
• We will cease active monitoring and alert services
• Your account data will be retained or deleted according to our Privacy Policy
• Outstanding fees remain due and payable
• Provisions that should survive termination will continue to apply

Survival of Terms

The following provisions survive termination: payment obligations, liability limitations, indemnification, intellectual property rights, dispute resolution, and governing law provisions.

15. DISPUTE RESOLUTION
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Informal Resolution

Before initiating formal proceedings, you agree to attempt to resolve disputes informally by:

• Contacting our customer support team at support@protejo.net
• Providing detailed information about the nature of the dispute
• Allowing us 30 days to investigate and respond to your concerns
• Engaging in good faith negotiations to reach a mutually acceptable resolution

Binding Arbitration

IMPORTANT ARBITRATION PROVISION: If informal resolution fails, you agree that disputes will be resolved through binding arbitration rather than court proceedings, except as specified below.

Arbitration Rules

• Administrator: American Arbitration Association (AAA) or similar recognized body
• Rules: AAA Consumer Arbitration Rules or equivalent commercial rules
• Location: Your state/country of residence or mutually agreed location
• Language: Proceedings conducted in English unless otherwise agreed
• Costs: Each party bears their own attorney fees unless otherwise awarded

Exceptions to Arbitration

The following disputes are NOT subject to arbitration:

• Claims in small claims court within jurisdictional limits
• Intellectual property infringement claims
• Requests for emergency injunctive relief
• Claims where arbitration is prohibited by law

Class Action Waiver

You agree that disputes must be brought on an individual basis only and waive any right to participate in class actions, consolidated proceedings, or representative actions.

16. GOVERNING LAW AND JURISDICTION
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Governing Law

These Terms are governed by and construed in accordance with:

• Primary Jurisdiction: Laws of the Hong Kong Special Administrative Region
• U.S. Federal Law: Applicable U.S. federal laws and regulations for U.S.-based users
• International Law: Applicable international treaties and conventions
• Local Law: Applicable local laws in your jurisdiction that cannot be waived

Jurisdiction and Venue

For disputes not subject to arbitration, you consent to the jurisdiction of:

• Courts of the Hong Kong Special Administrative Region
• State and federal courts located in Los Angeles County, California (for U.S.-based disputes)
• Applicable courts in your jurisdiction for consumer protection claims
• Courts with proper jurisdiction for emergency or injunctive relief

International Users

International users acknowledge that:

• Services are operated by Speshelly Ltd., a company incorporated in Hong Kong
• Data may be processed and stored in various countries
• Local laws may provide additional rights that cannot be waived
• Conflicts of law principles do not apply to these Terms

17. MODIFICATIONS AND UPDATES
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Terms Updates

We reserve the right to modify these Terms at any time to reflect:

• Changes in applicable laws or regulations
• New service features or capabilities
• Enhanced security measures or policies
• Business model changes or operational updates
• User feedback and best practices

Notification of Changes

For material changes, we will provide notice through:

• Email notification to your registered address at least 30 days before changes take effect
• Prominent notice on protejo.net and within the Services
• In-app notifications and consent requests
• Updated effective date on the Terms document

Acceptance of Modifications

Continued use of the Services after changes become effective constitutes acceptance of the modified Terms. If you disagree with changes, you must discontinue use and may terminate your account.

18. GENERAL PROVISIONS
    ========================

Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and Protejo (Speshelly Ltd.) regarding the Services and supersede all prior communications and agreements.

Severability

If any provision of these Terms is held to be unenforceable, the remainder of the Terms will continue in full force and effect, and the unenforceable provision will be replaced with a similar enforceable provision.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by our authorized representative.

Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms or any rights hereunder without restriction, including in connection with mergers, acquisitions, or asset sales.

Force Majeure

Neither party will be liable for delays or failures in performance due to circumstances beyond their reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

Independent Contractors

The relationship between you and Protejo is that of independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.

CONTACT INFORMATION

Legal and Terms Questions
Email: legal@protejo.net

Mailing Address:
Speshelly Ltd.
Attn: Legal Department
1150 S Olive St
Los Angeles, CA 90015
United States

Customer Support
Email: support@protejo.net

Data Protection Officer
Email: dpo@protejo.net

Emergency Safety Concerns
Email: emergency@protejo.net
Phone: +1 (323) 686-3424

EFFECTIVE DATE AND ACKNOWLEDGMENT

These Terms of Service are effective as of January 25, 2026. By using our Services after this date, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Document Version: 1.1
Last Review Date: January 25, 2026
Next Scheduled Review: July 25, 2026

© 2026 Protejo (Speshelly Ltd.). All rights reserved.